The Client Attorney Assistance Program (CAAP) is a confidential statewide dispute resolution service of the State Bar of Texas. CAAP’s objective is to facilitate communication and foster productive dialogue between Texas lawyers and their clients in an effort to assist them in resolving minor concerns, disagreements, or misunderstandings that are impacting the Attorney-Client relationship. CAAP helps thousands of people every year resolve problems with their lawyers, and offers services in Spanish, Thai, and Laotian.
Reap the benefits of our CAAPabilities!
CAAP answers the Grievance Information Helpline. If you’re just not sure how to proceed regarding a problem with your attorney, call the Helpline: (800) 932-1900. CAAP can provide information about the disciplinary process, as well as direct you to other resources—such as other State Bar of Texas departments, local bar associations, and additional community, State of Texas, or federal programs and agencies—that might better serve your issues and concerns.
Most importantly, CAAP may be able to help before you file a grievance! Although CAAP and the grievance process may not be used at the same time, the trained mediators of CAAP can offer proven self-help methods promoting effective communication skills and strategies that may help you solve the problem yourself:
What CAAP Can’t Do
Please know that while CAAP can assist you in trying to re-establish communication with your attorney, we cannot explore your underlying civil or criminal matter, provide legal advice, or take any action to remove, replace or compel your attorney to take any specific action.
CAAP cannot recover fees or refunds from your attorney or collect them on your behalf. CAAP can, however, assist you in your communication with your attorney about the fee and direct you to other resources that might be useful to you. Please click here for more information on Fee Disputes.
If you believe the fee charged is unjust, or not supported by the fee agreement and/or work performed, please follow the steps for filing a grievance.
CAAP has no authority over Judges, Magistrates, Law Enforcement or Jail officials and cannot contact them on your behalf. Please see the following list of resources that may be useful to you: Inmate Resources